Last Updated: August 2026
This website, naturealorganic.com (the “Site”), is owned and operated by MITRA JAYA EDAR SDN BHD (Company Registration No. 201901015973 (1325301-U)), operating under the brand Natureal Organic (“Natureal Organic”, “we”, “us” or “our”).
By accessing or using this Site, purchasing products from us, or using any of our services, you agree to be bound by these Terms & Conditions.
1. USE OF THE WEBSITE
You agree to use this Site only for lawful purposes and in accordance with all applicable laws and regulations.
You must not:
- Use the Site for fraudulent or unlawful activities;
- Attempt to gain unauthorised access to the Site or related systems;
- Introduce viruses, malware or other harmful technology;
- Interfere with the operation or security of the Site;
- Copy, reproduce or exploit Site content without permission; or
- Use the Site in a manner that infringes the rights of others.
2. PRODUCTS AND SERVICES
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on the Site are accurate.
However, product colours, packaging or appearance may vary slightly due to screen settings, packaging updates or manufacturing changes.
Product availability is subject to stock availability.
We reserve the right to:
- Limit quantities;
- Withdraw products;
- Modify product descriptions;
- Change prices;
- Amend promotional offers; or
- Refuse or cancel orders where reasonably necessary.
3. PRICING AND PAYMENT
All prices displayed on the Site are stated in Malaysian Ringgit (MYR) unless otherwise indicated.
Customers are responsible for ensuring that all billing and payment information provided is accurate and complete.
Payment may be processed through third-party payment gateways, banks or payment service providers.
A transaction may be subject to additional verification or security checks by the relevant payment provider.
4. ORDER ACCEPTANCE
Submitting an order does not automatically guarantee acceptance.
We reserve the right to reject, cancel or limit an order where reasonably necessary, including where:
- Payment cannot be verified;
- Product information or pricing is incorrect;
- Stock is unavailable;
- The order appears fraudulent or suspicious;
- Delivery cannot be completed; or
- The order breaches these Terms.
Where an order is cancelled after payment has been successfully collected, an eligible refund will be processed in accordance with our Return & Refund Policy.
5. SHIPPING AND DELIVERY
Orders are shipped in accordance with our Shipping Policy.
Delivery timelines are estimates and may vary depending on location, courier availability, public holidays, peak periods and other circumstances outside our reasonable control.
Customers are responsible for providing accurate shipping information.
6. RETURNS AND REFUNDS
Returns, exchanges, cancellations and refunds are governed by our Return & Refund Policy.
7. CUSTOMER ACCOUNTS
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login information.
You are responsible for activity conducted through your account unless the activity results from circumstances outside your reasonable control.
8. PROMOTIONS AND DISCOUNTS
Promotions, discount codes, gifts and special offers may be subject to:
- Specific validity periods;
- Stock availability;
- Minimum spending requirements;
- Product restrictions; or
- Other promotional conditions.
Unless otherwise stated, promotions cannot be exchanged for cash.
9. THIRD-PARTY SERVICES
The Site may use or link to third-party services, including:
- Payment gateways;
- Courier providers;
- Analytics platforms;
- Advertising platforms;
- Social media platforms; and
- Other technology providers.
Your use of third-party services may also be subject to their own terms and privacy policies.
10. INTELLECTUAL PROPERTY
All content on this Site, including:
- Logos;
- Product names;
- Images;
- Graphics;
- Text;
- Videos;
- Designs;
- Marketing materials; and
- Other Site content,
is owned by or licensed to MITRA JAYA EDAR SDN BHD unless otherwise stated.
No content may be copied, reproduced, distributed or commercially exploited without prior written permission.
11. PERSONAL INFORMATION
Your use of the Site and submission of personal information are governed by our Privacy Policy.
12. DISCLAIMER
Information provided on the Site is intended for general informational and commercial purposes.
Product results may vary between individuals.
Nothing on the Site should be interpreted as medical advice, diagnosis or treatment unless expressly provided by a qualified healthcare professional.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, MITRA JAYA EDAR SDN BHD shall not be liable for indirect, incidental, special or consequential losses arising from use of the Site or products purchased through the Site.
Nothing in these Terms excludes liability where such exclusion is prohibited by Malaysian law.
14. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless MITRA JAYA EDAR SDN BHD, its directors, employees, affiliates, contractors and service providers against claims resulting from your breach of these Terms or unlawful use of the Site.
15. SEVERABILITY
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in effect.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be published on this Site.
Continued use of the Site after changes are published constitutes acceptance of the updated Terms.
17. GOVERNING LAW
These Terms & Conditions and any transactions conducted through this Site shall be governed by and construed in accordance with the laws of Malaysia.
18. DISPUTE RESOLUTION
In the event of any dispute, claim or disagreement arising from these Terms, a transaction, product or service, both parties shall first attempt to resolve the matter amicably through good-faith discussion.
If the matter cannot be resolved amicably within a reasonable period, the dispute shall be subject to the jurisdiction of the courts of Malaysia, unless otherwise required by applicable Malaysian law.
Nothing in these Terms limits any statutory rights available to consumers under Malaysian law.
19. CONTACT INFORMATION
MITRA JAYA EDAR SDN BHD
Company Registration No.: 201901015973 (1325301-U)
Operating Brand: Natureal Organic
Website: naturealorganic.com
Email: hello@natureal.co
