Privacy Policy – Natureal Organic

Last Updated: August 2026

This Privacy Policy explains how MITRA JAYA EDAR SDN BHD (Company Registration No. 201901015973 (1325301-U)), operating under the brand Natureal Organic (“Natureal Organic”, “we”, “us” or “our”), collects, uses, shares and protects personal information when you visit or purchase from naturealorganic.com (the “Site”).

We are committed to handling personal data responsibly and in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA), where applicable.

1. PERSONAL INFORMATION WE COLLECT

When you visit or use the Site, we may collect information including:

Name;
Email address;
Telephone number;
Billing address;
Shipping address;
Order details;
Payment method;
Transaction information;
IP address;
Browser information;
Device information;
Cookies;
Referral sources;
Pages viewed;
Products viewed;
Marketing interactions; and
Other information required to operate the Site or fulfil your order.

2. DEVICE AND USAGE INFORMATION

We may automatically collect information about how visitors access and use the Site.

This may include:

Browser type;
Device type;
IP address;
Operating system;
Time zone;
Pages visited;
Referral source;
Date and time of access;
Website interactions; and
Advertising or analytics identifiers.

We may collect this information through:

Cookies;
Log files;
Pixels;
Tags;
Web beacons; and
Similar technologies.

3. ORDER INFORMATION

When you make or attempt to make a purchase, we may collect:

Customer name;
Contact details;
Billing and shipping information;
Order details;
Payment method;
Transaction reference;
Delivery details; and
Other information necessary to process and fulfil the order.

We generally do not directly store complete credit or debit card details where payment is processed through a third-party payment provider.

4. HOW WE USE PERSONAL INFORMATION

We may use your personal information to:

Process orders;
Process or verify payments;
Arrange delivery;
Provide invoices and confirmations;
Communicate with customers;
Provide customer support;
Manage refunds and returns;
Detect fraud or suspicious transactions;
Improve the Site;
Perform analytics;
Measure advertising performance;
Conduct remarketing and retargeting;
Send marketing communications where permitted;
Maintain business records;
Comply with legal and regulatory obligations; and
Protect our business, customers and systems.

5. SHARING PERSONAL INFORMATION

Where reasonably necessary, we may share personal information with trusted third parties involved in operating our business or completing transactions.

These may include:

Payment gateways;
Payment processors;
Banks;
Card networks;
Financial institutions;
Courier and logistics providers;
Fulfilment providers;
Website hosting providers;
WooCommerce and WordPress-related technology providers;
Analytics providers;
Advertising platforms;
Customer service providers;
Fraud prevention providers;
Professional advisers; and
Government or regulatory authorities where required by law.

6. PAYMENT PARTNERS AND PDPA

Where necessary to process, verify, secure or administer a transaction, relevant customer information may be shared with:

Payment gateways;
Payment processors;
Acquiring or issuing banks;
Card networks;
E-wallet providers; and
Other authorised payment partners.

The information shared may include:

Customer name;
Email address;
Telephone number;
Billing information;
Transaction amount;
Order reference;
Payment method;
Device or transaction information; and
Other information reasonably necessary for payment processing or verification.

Such sharing is carried out only where reasonably necessary for:

Payment processing;
Fraud prevention;
Transaction verification;
Regulatory compliance;
Payment disputes; or
Related payment services.

MITRA JAYA EDAR SDN BHD seeks to handle such disclosures in accordance with applicable requirements under the Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian laws.

We do not sell customer personal information to payment partners.

7. ADVERTISING AND ANALYTICS

We may use services such as:

Google Analytics;
Meta / Facebook / Instagram;
Google Ads; and
Other advertising or analytics platforms.

These services may use cookies, pixels or similar technologies to understand visitor behaviour, measure marketing effectiveness and provide relevant advertising.

8. COOKIES

Cookies may be used to:

Maintain cart and checkout sessions;
Remember preferences;
Improve website functionality;
Analyse traffic;
Measure advertising; and
Personalise marketing.

You may manage or restrict cookies through your browser settings.

Disabling certain cookies may affect the functionality of the Site.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary for:

Order fulfilment;
Customer service;
Tax and accounting;
Fraud prevention;
Legal compliance;
Dispute resolution; and
Other legitimate business purposes.

Where information is no longer reasonably required, it may be deleted, anonymised or securely disposed of.

10. DATA SECURITY

We take reasonable administrative, organisational and technical measures intended to protect personal information from:

Unauthorised access;
Loss;
Misuse;
Disclosure;
Alteration; or
Destruction.

However, no internet transmission or storage method can be guaranteed to be completely secure.

11. YOUR RIGHTS

Subject to applicable Malaysian law, you may request:

Access to personal information held about you;
Correction of inaccurate information;
Withdrawal of consent where applicable; or
Cessation of direct marketing communications.

Certain requests may be subject to legal or operational limitations.

12. THIRD-PARTY LINKS

The Site may contain links to third-party websites.

We are not responsible for the privacy practices or security of third-party websites.

13. INTERNATIONAL DATA PROCESSING

Some service providers may process or store information outside Malaysia.

Where applicable, such transfers will be handled in accordance with applicable Malaysian data protection requirements.

14. CHILDREN

The Site is not specifically directed at children.

Where appropriate, minors should use the Site or make purchases with the involvement of a parent or legal guardian.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The latest version will be posted on the Site.

16. CONTACT US

For questions, complaints or requests relating to privacy, contact:

MITRA JAYA EDAR SDN BHD
Company Registration No.: 201901015973 (1325301-U)
Operating Brand: Natureal Organic
Website: naturealorganic.com
Email: hello@natureal.co